FAQ

Frequently asked questions

I missed the delivery of my order today. What should I do?


The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.




Will the delivery be tried again if I'm not able to collect my order the first time?


Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.




My order is still under processing. When will it be shipped?


Total Delivery Time = Processing Time + Shipping Time The processing time depends on the specifications of the products. Our average processing time is 2-5 days.




How do I cancel my order? Can I get my money back after cancellation?


We offer full refund if the order is cancelled before it is shipped. You should contact customer care with your order details and we need offcial mail from your registered maild id, please mention Cancel my order in subject. We will NOT accept order cancellation request if the orders have been shipped.




What if my order has not arrived by the expected delivery date?


For some orders there might be a few days' delay. Please do not worry if the tracking records are normal and updating. If the parcel turns out to be missing, we will issue a full refund to you.




How do I return an item?


We request you to courier the return package by yourself to the below mentioned address and get the "TRACKING ID" from the courier (Very Important) and enter the same in return order in the menu section this will help us to process your REFUND faster. We recommend that you choose the local post with a cheaper price. Condition for Return:

  • IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
  • All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
  • The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
  • The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
  • Product's original packaging/ box should be undamaged.
Return Address: TO, AMAZONPLUZ.COM NO 21/10, 11TH STREET, S.V. M NAGAR, ENNORE CHENNAI - 600 057 Mobile : +91 99999 99999




Which products are not eligible for returns?


Auto Accessories:

  • Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles:
  • Cars, Mopeds, Motorcycles and Scooters
Bath and Spa:
  • Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care:
  • Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products:
  • Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories:
  • Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition:
  • Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion:
  • Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories:
  • Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products:
  • Plant Saplings, Plant Seeds and Soil Manure
Health Care:
  • Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products:
  • Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene:
  • Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear:
  • Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery:
  • Coins
Music Instrument Accessories:
  • Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies:
  • Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies:
  • Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care:
  • Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies:
  • Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness:
  • Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
Women's Clothing:
  • Bra, underpants, Sleep, Shaped Intimates, Lingeries, Thermal underware, Intimates others, Women's socks, Stockings, Bodysuit
Men's Clothing:
  • Underware, Vests, Socks, Sleep & Lounge, Warm set, Warm pants, Warm shirts
Sports & Fitness:
  • Women's swimwear, Men's Swimwear, Girls Swimwear
Beauty & Health:
  • Wigs, Hair care & Styling, Bath & Shower, Skin care, Oral Hygiene, Makeup, Tools & Accessories, Nails & Tools
Electronics:
  • Video Game, Cameras & Camcorders, Sport camera Accessories, Mobile phones, Laptops & Tablets
Home & Living:
  • Food & Beverages , Household cleaning, Disposable products
Mom & Kids:
  • Activity & Safety, Baby bath & Diapers, Baby care, Baby feeding, Baby health & care, Maternity care, Maternity clothing
Note:
  • For those non-returnable products, if there is any issues with your products, please kindly contact our customer service +91 99999 99999 (9:00 AM - 9:00 PM, 7 days a week) or Email us pluz@amazonpluz.com (0:00 AM - 12:00 PM, Monday - Friday Response time: Within 2 business days) for more assistance





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