SHIPPING & RETURNS
Preparing & Shipping Time
8 - 18 days
FREE for order over INR 0.
You may return items that are returnable items sold by amazonpluz within 7 days of delivery for a refund, as long as it is unused and in a good condition.
*Notice: Underwear and Swimwear are not allowed to be returned.
Part 1 - Returns Processing
We request you to courier the return package by yourself to the below-mentioned address and get the "TRACKING ID" from the courier (Very Important) and then fill the return order form in the menu section this will help us to process your REFUND faster. We recommend that you choose the fast courier with a cheaper price & it should be traceable with TRACKING ID.
Condition for Return:
Correct Product :
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product :
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product :
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product :
The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging: The product's original packaging/ box should be undamaged.
NO 21/10, 11TH STREET,
S.V. M NAGAR, ENNORE
CHENNAI - 600 057
Mobile : +91 80726 53462
Land Mark : Karumari Amman Kovil
Products which are not eligible for returns:
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Cars, Mopeds, Motorcycles, and Scooters
Bath and Spa:
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers, and Washing Bars/Powder
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition:
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, and other Edible Products
Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Plant Saplings, Plant Seeds and Soil Manure
Antiseptic, Band-Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks, and Vests
Music Instrument Accessories:
Mouthpiece Cap/Pad/Set, Oils and Polish
Balloons, Candles, Cut-outs, Decoration articles and Whistles
Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
Bra, underpants, Sleep, Shaped Intimates, Lingeries, Thermal underwear, Intimates others, Women's Socks, Stockings, Bodysuit
Underwear, Vests, Socks, Sleep & Lounge, Warm set, Warm pants, Warm shirts
Sports & Fitness:
Women's swimwear, Men's Swimwear, Girls Swimwear
Beauty & Health:
Wigs, Haircare & Styling, Bath & Shower, Skincare, Oral Hygiene, Makeup, Tools & Accessories, Nails & Tools
Video Game, Cameras & Camcorders, Sport camera Accessories, Mobile phones, Laptops & Tablets
Home & Living:
Food & Beverages, Household cleaning, Disposable products
Mom & Kids:
Activity & Safety, Baby bath & Diapers, Baby care, Baby feeding, Baby health & care, Maternity care, Maternity clothing
For those non-returnable products, if there are any issues with your products, please kindly contact our customer service +91 80726 53462 (9:00 AM - 9:00 PM, 7 days a week) or Email us (0:00 AM - 12:00 PM, Monday - Friday Response time: Within 2 business days) for more assistance
Part 3 - General Rules for a Successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
For products where the installation is provided by amazonpluz service partners, do not open the product packaging by yourself. amazonpluz authorized personnel shall help in unboxing and installation of the product.
For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. A full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.